1. Data controller and contact details
The Data Controller is Jolly Caravan S.r.l., with registered office at Via Venezia 52/L, 35010 Vigonza (PD), Tax Code/VAT No. 05568360282. For requests relating to data processing, you can write to info@jollycaravan.it.
2. Types of data processed
This notice covers personal and contact data, data provided in contact or quotation requests, data collected in any surveys, IP address, browsing data and information relating to the use of the site.
3. Purposes, legal basis and retention
Data are processed for purposes connected with the relationship with the user and the operation of Jolly Caravan services. The legal basis and retention periods vary according to the purpose.
| Purpose | Legal basis | Stated period |
|---|---|---|
| Commercial assistance — Handling of contact requests and commercial information. | Pre-contractual measures | The time needed to reply, in any case no longer than 12 months from completion of the form. |
| Quotations and advice | Pre-contractual measures | The time needed to reply. |
| Customer satisfaction and service improvement | Legitimate interest | No longer than 6 months from participation in the survey. |
| Operation, maintenance and improvement of the site | Legitimate interest | Not applicable for aggregated or anonymous data. |
| Direct marketing | Consent | Until withdrawal or objection and in any case no longer than 5 years from the last contact. |
| Soft spam | Legitimate interest | For the time strictly necessary and until any objection. |
| Handling of complaints and protection of rights | Legitimate interest | For the period necessary to exercise or defend the right. |
| Interaction with social networks and external platforms | Consent | Until withdrawal/objection and in any case no longer than 12 months from the last contact. |
| Disclosure to third parties for direct marketing | Consent | Until withdrawal/objection and in any case no longer than 24 months from the last contact. |
| Corporate transactions | Legitimate interest | For the time necessary for the purpose. |
| Compliance with legal obligations | Legal obligation | In accordance with applicable legislation. |
Providing the data necessary for commercial assistance requests, quotations and legal obligations may be mandatory. Purposes based on consent remain optional.
4. Recipients of the processing
Data may be processed by authorised Jolly Caravan staff and, where necessary, by service providers, consultants, parties providing commercial assistance, platforms used by the company and authorities or bodies to which disclosure is required by law. Data processors are appointed as provided for by the GDPR.
5. User rights
Users may exercise the rights provided for by Articles 15–21 of the GDPR, including access, rectification, erasure, restriction, portability, objection and withdrawal of consent. Requests can be sent to info@jollycaravan.it. Users also retain the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali).
6. Location of processing and data transfers
Data are processed on servers located in the European Union. Any transfers outside the European Economic Area must take place in one of the ways permitted by applicable legislation, with adequate safeguards.
7. Changes and updates
Jolly Caravan may update or supplement this notice, including as a result of changes in legislation. Changes become applicable when they are communicated or made available to users.